Most
customers agree, RadComm excels in SERVICE !
RadComm systems are
designed specifically to be easy to install and maintain. This
includes clear installation instructions and back-up, on-site
training and where required, alarm procedure and protocol support.
RadComm design and parts are typically modular and facilitate
easy change out and repair. All the systems have been manufactured
with premium quality components, ruggedized hardware and in some
cases heavy steel construction. The result is reliable, long
lasting equipment.
When required, RadComm is noted worldwide for its responsive
technical support and service. RadComm’s service personnel
are experienced in radiation detection within the workings
of the steel industry, anticipating typical problems and
able to trouble-shoot unpredictable events. Typical service
begins
with a timely, responsive telephone call, network trouble-shooting
and support, followed, when necessary by an on-site service
call.
RadComm also keeps a substantial inventory of spare parts,
strategically inventoried around the world and readily available
to ship, ensuring any unfortunate downtime is kept to an absolute
minimum.
It should be noted that RadComm can service other manufacturers
radiation detection equipment and keeps a limited supply of
spare parts.
Responsive
technical support, maintenance and service
= No interruptions in scrap flow
- RadComm
has dedicated service technicians that work solely in
the steel and scrap metals industries and have
the experience of knowing how to solve various application problems.
- Initially
a combination of telephone and internet connections
can solve most problems and provide technical support.
- Full
parts inventory readily available and parts change out
is simple given RadComm’s modular design.
Service technicians are available to make service
calls as
required.
- Service
technicians can also service other manufacturer’s
radiation detection
systems.
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