COVID-19 Business Update – May 21, 2020

Dear Valued Business Partners,

As mentioned in our last correspondence on May 4, 2020, RadComm has maintained normal business operations apart from on-site services and installations that were suspended due to COVID-19 government restrictions.  As various levels of government begin to ease restrictions, we will follow their recommended guidelines for resuming on-site technical services.

Beginning May 25, 2020, we will gradually resume on-site services and installations in select areas.  The safety of our employees and business partners is our highest priority and we are taking a thoughtful, staged approach to ensure all appropriate measures are taken to reduce health risks.  For applications, where on-site services are required, we recommend that you contact our service team.

Please be advised that our service department remains available by phone and email to provide remote assistance and services such as online calibration, replacement parts, installation drawings and technical assistance for self-installations.  All technical support/service requests should be sent to our service department email at [email protected].

In addition, our knowledgeable sales staff remain available via phone and email to support your radiation detection needs.   Their contact information is available here.

We will continue to provide you with updates as more information becomes available.

Thank you and stay safe,
RadComm Systems


May 4, 2020

Dear Valued Business Partners,

We wanted to update you on our business operations since our last correspondence on March 19, 2020.  As indicated in that notice, we have implemented several preventative measures to minimize the risks associated with COVID-19. This includes work-from-home for most employees and greater physical distancing for our on-site staff.

During this challenging period, we have remained dedicated to supporting your business needs with sales assistance, equipment orders, service equipment and technical support. In line with government COVID-19 recommendations and restrictions, we have suspended on-site service and installations.  However, our service department has been available by phone and email to provide remote assistance and services such as online calibration, replacement parts, installation drawings and technical assistance for self-installations.

We ask that all technical support/service requests be sent to our service department email at [email protected]. This will allow our service team to provide our business partners with a timely response.

In addition, our knowledgeable sales staff remain available via phone and email to support your radiation detection needs.   Their contact information is available here.

We continue to monitor this unprecedented situation and based on the directions from all levels of government, we will adjust our business practices as required.

RadComm will continue to provide you with updates as more information becomes available.

Thank you and stay safe,
RadComm Systems


March 19, 2020

Dear Valued Business Partners,

In a rapidly changing environment, we wanted to update you on the business operations at RadComm.  We are closely monitoring the COVID-19 situation as it continues to escalate globally. Due to the nature of this pandemic, we are taking preventative measures to minimize the risks associated with COVID-19.

Like other organizations, we have responded to the call for greater social distancing and have offered our employees work from home arrangements effective immediately. For the time being and until further notice, RadComm will maintain normal operations.  We will continue to support our customers with regular business needs, including sales assistance, equipment orders and technical support.  In addition, we will continue to provide service parts if required, however shipments may be delayed due to the current situation.

The safety of our employees and business partners is our highest priority and as a result we have suspended on-site service support.  However, our service technicians are available to provide remote assistance.  We ask that all technical support requests be sent to our Service department email at  [email protected]. This will allow our service team to provide our business partners with a timely response.

We continue to monitor this unprecedented situation and based on the directions from all levels of government, we will adjust our business practices as required.

RadComm will continue to provide you with updates as more information becomes available.

Thank you and stay safe,
RadComm Systems